The Ciitizen Natural History Study

A natural history study follows a group of people over time who have a specific disease, collecting health information in order to understand how the disease develops and changes and how to diagnose and treat it better.


Glut1 Deficiency Rare Patient Network

powered by Ciitizen

The Glut1 Deficiency Foundation has joined the Rare Patient Network, powered by the Ciitizen platform, a next generation digital Natural History Study that organizes, summarizes and stores patient medical record information obtained from multiple hospitals and providers.




Important information that can accelerate research is often trapped in medical records. As a patient or parent/guardian, you can unlock those records and contribute them to research in a private and secure way.

Ciitizen is a natural history study that uses medical records across multiple hospitals and providers where a participant has been seen, rather than patient/parent/caregiver reported data (like our Matrix study) to collect meaningful information on how Glut1 Deficiency has affected a person’s life.


learn more below

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Ciitizen presentation

Learn more from rare disease mom and Ciitizen representative Virginie McNamar about the benefits of the Rare Patient Network to individual patients and families as well as the power to drive research progress through collecting, organizing, and analyzing the patient data contained in health records.


Ciitizen benefits

  • Participation is completely digital
  • Collects participants’ medical records from all institutions visited and organizes, digitizes, and summarizes them in a secure online account at no cost to you and under your full control
  • Having all medical records in one place helps you have a better understanding of your medical history and inform future decisions
  • Creates a comprehensive “Personalized Disease Summary” that enables quick access to key information and gives a detailed analysis of your Glut1 Deficiency experience
  • Easily share your records and Personalized Disease Summary to collaborate with your medical team, seek second opinions, and coordinate with caregivers
  • Medical records can be uploaded to the Glut1 Deficiency Foundation’s Matrix Natural History Study
  • With your consent, clinicians, researchers and biopharma can access anonymized data to aid in research
  • You can have a big impact on research with minimal effort

 you are the experts.

 you can help best tell the story of Glut1 Deficiency.



Quick Start Guide

Use this easy reference to help you get started using your power to shape the future for Glut1 Deficiency patients.


Documents you will need:

  1. driver's license
  2. your child's birth certificate OR guardianship/power of attorney (POA) if applicable

Get ready to enroll:

  • You'll need 20 to 30 minutes to complete the sign up
  • You'll need a phone or a computer with a working camera
  • You'll need an email address and will choose a password

Other information you'll need:

  • Names of all doctors who have treated your child
  • Names of medical institutions where you child has received care
    *there's space to enter two in the initial setup process, but you can go back and enter as many as you would like once the account is set up

Clues for certain questions:

  1. What gene is affected?  
    Answer:  SLC2A1

  2. What is the primary diagnosis?
    Answer:  GLUT1 deficiency (SLC2A1)

  3. Institute that diagnosed the condition? 
    Answer:  write the hospital that did the lumbar puncture or genetic testing that gave you the diagnosis

How it works:

  1. Create your patient’s account
    Click the “ENROLL NOW” button, then enter an email, name, and password.

  2. Ciitizen collects patient’s health record for you
    Once you add patient details, over the next 2-4 weeks, they will obtain the entire Electronic Health Records (EHR) and add them to the patient’s Ciitizen account.

  3. Receive a personalized disease summary
    Once Ciitizen has compiled, abstracted and normalized data from the patient’s EHR, a summary is shared with the caregiver.

reach out to the Glut1 Deficiency Foundation if you'd like to schedule one-to-one assistance
with the enrollment process or have questions

Ciitizen offers LIVE Patient Support Office Hours:
every Wednesday from 1:00 - 4:00 PM ET
Zoom Link
ID: 91854018101
Passcode: 278849

FAQ - Ciitizen Natural History Study

Natural history studies collect information on how a disease affects a person over time. If the disease is rare, the collected data is especially valuable and can lead to new understandings, breakthroughs, and treatments. Natural history studies are important pieces in developing clinical trials to test new treatments to see how they may be changing the course of a disease. They also help give a more accurate count of the number of people who have been diagnosed with a disease.

The Glut1 Deficiency Foundation is a nonprofit patient advocacy organization dedicated to improving lives in the Glut1 Deficiency community through its mission of increased awareness, improved education, advocacy for patients and families, and support and funding for research.

Ciitizen is a free service that helps patients get more out of their health records. Our platform enables patients to find better treatment options and allows them the opportunity to advance the research for cures.

Their mission is to empower seven billion citizens across the planet with all of their health data. When you control your data, you have more options. For your own care, and to advance research for others.

Ciitizen was founded by Anil Sethi in honor of his sister Tania, who died of metastatic breast cancer in 2017.  They provide patients with their comprehensive health information - including clinical, genomic and imaging data - and give them the choice of sharing it with whomever they want.

Learn more at

The Rare Patient Network is a special program within Ciitizen to study neurodevelopmental disorders like Glut1 Deficiency.  

Learn more here.

  • Seizure onset of any kind before the age of 18 years old
  • Current diagnosis or a history of developmental delay
  • Receiving medical treatment in the US

Click “Log In” on the website and log in with your username and password, or go to and log in directly.


Yes, you have the option to upload health records that you have in your possession already. To upload your records after you have created your profile choose “get records” and then choose “have records to upload click here.”

All you need is an internet connection and an internet browser such as Firefox, Google Chrome, or Safari. You can then access your Ciitizen account using a desktop computer, a laptop, a tablet, or a phone.

When you sign up you will need a copy of your driver’s license (or official government-issued photo id), which is required to obtain records on your behalf from the providers you identify.

You have the right under the Health Insurance Portability and Accountability Act (HIPAA) to get copies of your child’s records, but you will need to submit a copy of your child’s birth certificate, and a copy of your driver’s license, in order for us to show your child’s medical providers that we are seeking these records on your behalf as a parent of your child. If you are the child’s guardian, you will need to submit proof of guardianship.

You have the right under HIPAA to get copies of another person’s medical records if you are the “personal representative” of that individual. In the case of a living adult, a personal representative is someone who has the legal authority to make medical decisions for that adult (for example, a health care proxy or power of attorney). You will need to submit a copy of the paperwork that shows you have this authority. In the case of an adult who is deceased, you can obtain these records if you have been named in the patient’s will as the executor of the estate, or a court has appointed you the administrator of the estate – or some states will allow you to obtain records if you are a surviving spouse or other next of kin. Our onboarding process (or customer service) will direct you to the types of documents you might need to upload in this situation.

If you ever need to reset your password, simply click “Forgot Password?” on the login page located at and we will email you a link to reset your password; for security reasons, this link expires in 24 hours. If you have trouble resetting your password or do not receive a link, you can also reach out to [email protected].

The simplest way to receive your complete health records is to request that Ciitizen collect health records on your behalf directly from the healthcare providers you designate. Once your records are released by the provider, they are uploaded to your Ciitizen account. Subject to our policies and terms of use, only you have access to these records and no third parties have access to this information unless you consent to share it with them. Alternatively, you can upload your records into your account directly.

Ciitizen is the technology service that allows you to request access to copies of your historical health information and records through the “right of access” granted under the Health Insurance Portability and Accountability Act (also known as “HIPAA”), as well as through online portal accounts made available to you by some health care providers or health plans. Ciitizen aggregates and standardizes your Health Records, transforms them into digital data and analyzes the information to offer you opportunities to share your information (for example, with caregivers, with your medical professionals, to find treatment, or to power research).

The people who have access to your information are those that you share with specifically through your Ciitizen profile. In addition, select individuals who work for Ciitizen will have access to your health information on an as-needed basis and only for purposes of maintaining your account, improving our services, and determining which opportunities may be of interest to you. We will not commercialize or share your information with any third parties without your explicit consent. Only those individuals working for Ciitizen who have a need to access your information will be granted permission to do so.

You share your health information by granting someone access to your Ciitizen profile through the “Care Team” or “Share” features. You can grant access to anyone you choose simply by providing an email address for the person with whom you want to share your information. You can designate how long that person should have access to your account and you may revoke access at any time. Ciitizen will also notify you of opportunities for you to share your health information – and you can decide, either in advance or at the time you receive notice of each opportunity, whether or not you want to share your information.

Ciitizen uses HIPAA-compliant cloud services to maintain your information. Additionally, we encrypt information locally and have stringent policies for staff regarding access to information aimed at ensuring your information is protected at all times. We train staff and contractors regularly on our company security policies and requirements. Although we take standard industry precautions to prevent breaches – we are also prepared if they happen. We are required by federal and state law to notify you (and in some cases, regulatory authorities) promptly if there has been a breach of your health information, and we act promptly to investigate breaches to determine the cause and do our best to ensure to mitigate and resolve. Subject to relevant laws and regulations, we never share your information with any third parties or access it for any other commercial purpose without your explicit consent.

You own the access to your information, so even if Ciitizen is sold, you maintain your right to close your Ciitizen account at any time (and you can either request that the information in your profile be securely destroyed, or you may download the data for your own use). Where possible, we will inform you in advance of a transfer of ownership so you can decide whether to continue your account with a new owner. Similarly, if Ciitizen ceases to exist, except where barred by law, we will provide you with advance notice and allow you to delete or transfer your account.

We also are committed to returning to Ciitizen users a portion of the value gained from sharing their information with researchers, to the extent permitted by law (for example, in the form of direct payment, services, discounts, donations, or other value).

Most importantly – it will always be your choice of whether or not to share your health data with anyone. You can always change your mind and choose not to share with researchers if that is your preference. Your profile is yours to use even if you decide not to share it with anyone else.

Ciitizen uses our patent pending machine learning (ML) engine to take the thousands of pages of documents found in a patient’s history and summarizes the most important elements of a patient’s disease. The elements in this summary are then matched with clinical terminology codes so that researchers can immediately make use of this information, such as in clinical trials or observational studies.

Ciitizen works with partners that have a vision aligned to advance research for cancer and rare disease. These partners include physicians, academic institutions, drug companies and independent research organizations that support them. We will never disclose your information for insurance, advertising, or to 3rd parties not related to research without your express consent.

By agreeing to share your health information for research, you can help drug companies and research physicians to better understand the experience of patients like you, which can help lead to new treatments in the future. If you agree to your information being shared for observational research, we will share a summary of your profile with our research partners, for research purposes only. The information about you that we share with researchers will not contain information like your name, date of birth, phone number, address, or other information that can be easily used to identify you. In addition, we will contractually prohibit vetted partners from attempting to re-identify the information.

Should a patient’s information be included in a study, Ciitizen is committed to returning a portion of the value gained from this study with users to the extent permitted by law (for example, in the form of direct payment, services, discounts, donations, or other value) or to donate this value to an advocacy or research non-profit as directed by the patient.

You have the right under federal law (HIPAA) to get copies of all of your health records. Ciitizen helps you leverage this right by submitting your health records requests to your health care providers – and by educating providers about HIPAA compliance if necessary to help get these requests fulfilled.

HIPAA requires that providers send records to patients within 30 days of receiving the request except in a few select cases. Individual cases will vary on how quickly records will arrive. After a request is made, we follow up and urge providers to get them to us as soon as possible. In rare cases, providers won’t send records in a timely fashion. After 45 days and multiple follow-up communications, we will stop trying to collect these records and share the next steps on how you can approach getting these records into your profile.

Ciitizen will ask for records going back to the date of your disease diagnosis. Healthcare providers do not have to keep your records indefinitely – and how long they are required to keep them varies by state law. In general, we have found it difficult to get records that are older than 10 years, and, in some cases, providers may destroy them earlier than that.

The HIPAA right to copies of your records is YOUR right – so requests for your records need to come from you. We place your signature on a form letter we send to request your records. We only use your signature to sign records request letters, and these letters are ONLY sent to your medical providers.

Your medical requests are submitted to your medical providers by fax or by email – so the provider needs some way to prove identity and that you authorized the request letters to be sent. A clear copy of your photo ID is a way to remotely show that you are making the request.

Your medical provider needs some assurance that it is you who authorized the request for records. They will look for a decent match between your signature and the signature on the ID in order to prove your identity and make sure that the request for records is coming from you.

Many providers, as a matter of company policy, will contact a patient about a records request just to confirm that the patient submitted the request. If your provider contacts you to confirm that you want your records to be sent to Ciitizen, you should confirm that you want your records sent to Ciitizen unless you have changed your mind. (After all, it is YOUR right to your records that Ciitizen is helping you to exercise—so it is not surprising that providers may want to make sure that you authorized the records request.) However, if the provider calls and wants to send your records directly to you instead of Ciitizen – or if they call to tell you they won’t honor the request, or if they send you a bill for the records or push back in any way – please contact us at [email protected] so we can help successfully resolve this.

our right under HIPAA is to ALL of your health records maintained by your healthcare provider, and the request to your provider states this clearly. We review your records when they come in to make sure they contain information that is customary for a patient with your health history – however, we cannot know for sure whether your provider has sent us all of the health record information that they have about you. Please check your records and let us know if you think something is missing.

On occasions, providers refuse to comply with the HIPAA right of access by refusing to send records or by charging too high a fee. This could happen for a variety of reasons, but we are seeing higher compliance. For example, see Ciitizen’s Patient Record Scorecard. We escalate your requests to higher-level officials at the provider in order to do all that we can to make sure your provider complies with HIPAA – but we don’t have the power to enforce the law against them. If we are unable to get one of your providers to comply with HIPAA after 45 days, we will cease following up on that record and let you know next steps on how you can pursue it with your provider directly. It’s possible in some cases that the records may need to be sent to you first – and then to us for population in your Ciitizen account; if that’s the case, we will provide you with assistance, including covering any costs involved in getting these records to you and then on to us. We can also advise you about how to file a complaint with federal regulators if you want to do that.

Ciitizen uses the HIPAA right for individuals to be able to get copies of their health information in order to populate your Ciitizen account. Because this is your right of access, and the requests are submitted on your behalf, occasionally a healthcare provider may send you a bill for your records. (HIPAA places limits on what fees can be charged to patients – and many providers give patients copies of their records for free; however, the law does permit a reasonable, cost-based fee to be charged.) Please promptly send the bill to [email protected] so we can make sure it is compliant with HIPAA and then Ciitizen will pay the bill on your behalf. Your Ciitizen profile is free for your use, and Ciitizen pays any HIPAA-compliant fees related to the release of your records from a provider.

Your HIPAA rights extend to all information in the health record except for notes from psychotherapy sessions that are kept separate from other health records (which is not all mental health information – just the notes of a psychotherapy provider during a psychotherapy session, frequently maintained separately from other health records). However, state laws often require additional consent before sensitive information like HIV test results, mental health or genetic information can be released, even to the patient. As a result, when you put in your health records requests as part of onboarding to Ciitizen, you will need to specify whether you are comfortable with having this sensitive information shared with Ciitizen. Once this information is in your profile, you have the right to decide whether or not to share any of your health record information with any third parties. If you have any questions, please reach out to [email protected].

To check the status of a pending records request or request an update to your existing records, sign in to your Ciitizen profile, select the provider you would like to view to see the status, and then, if you’ve been to that provider recently, you can choose “Yes, update my records” to request a records update.

Ciitizen does not charge users and the service is free for all patients.

Ciitizen is free to patients. If you choose to consent to share your records for research, Ciitizen uses our patent-pending machine learning (ML) engine to translate the thousands of pages of your health records and creates a research-ready summary of your information. We call this the Ciitizen Research Summary. When you consent to allow researchers to access your summary, Ciitizen will receive a fee from that research organization. The Ciitizen Research Summary creates efficiency for researchers, reducing their cost and labor to make patient information research-ready. Ciitizen will only ever grant researchers access to summaries of Ciitizen users who have consented to share their information.


learn more about the importance of natural history studies in this publication